Mobile High tea Terms & Conditions
All the boring bits about our high tea delivery service
Yay! I’m guessing that if you’ve made it over to the boring bits about my high tea delivery service that I’ve won you over with my cute as a button teacups, to-die-for vintage cake stands and fancy pants crystal glassware and you’re ready to get your show on the road!
Before we lock anything in, I recommend familiarising yourself with the terms and conditions of my mobile high tea service.
"But Hayley, T&Cs are just so booooooring!!!” I hear you say. Believe me, they make my eyes glaze over too and I’m not an unreasonable gal as I’m sure you’re not either but as with any other business transaction, we gotta protect ourselves. So read on and then we can get to more important decisions like Rosé or Prosecco?
The ‘Hire Company’ is The Vintage Kitchen
The ‘Client’ refers to any individual, firm, or corporation hiring equipment or appoints services from the ‘Hire Company’.
The ‘Equipment’ refers to all crockery, cutlery, glassware and props supplied to the ‘Client’.
The ‘Event Date’ is the day of the event supplied by the ‘Client’ to the ‘Hire Company’.
The ‘Hire Period’ is the total time the ‘Client’ will have in their possession the ‘Equipment’ for hire, as agreed with the ‘Hire Company’.
Conditions of Hire
Hire of equipment for a specified event date will not be confirmed until a 50% non-refundable booking fee has been paid and a signed and completed booking form returned to the hire company.
Until the booking fee has been received, the hire company reserves the right to liaise with other clients for the same event date and equipment. Please check before paying the booking fee to ensure the desired event date is still available.
By paying the booking fee and returning the signed booking form, the client understands and agrees to the Terms & Conditions of hire.
All quotations expire within 7 calendar days. The hire company reserves the right to adjust prices on any piece of equipment once the original quote has expired. A quotation is does not “hold” the equipment until the non-refundable booking fee has been paid.
The final balance of the invoice is due 14 days prior to the agreed date of collection/delivery. These funds may be transferred via direct deposit or PayPal.
Equipment will not be released to the client until full payment has been received. The final balance must be cleared in the hire company’s account prior to collection/delivery. The bond is also payable at this time.
Last minute bookings which result in the client taking equipment immediately after inspecting at the studio must be paid for before the equipment is removed from the premises. By making full payment the client understands and agrees to the terms and conditions of the hire company.
Guest numbers may be increased at any time up until 14 days out from the agreed date of collection/delivery (subject to equipment availability). Numbers may be reduced by 10% only once the booking fee has been paid and up until 14 days out from the agreed date of collection/delivery. Reductions greater than 10% after the booking fee has been paid will result in 50% of the price of the reduced stock being charged.
A $200 bond is required for all hires up to $500 in value, unless otherwise agreed by the hire company. Hires over $500 and under $1000 will incur a bond of $300 and hires over $1000 will incur a bond of 50% of the total invoice.
The bond will be refunded upon return of equipment in its original condition, less any charges incurred for missing, broken or damaged equipment. Please allow up to 72 hours after return of equipment to allow the hire company to thoroughly check each piece and refund the bond.
A replacement schedule will be outlined in the official quote. If the replacement amount exceeds the bond paid, the client is liable to pay the hire company the difference. The hire company will issue the client an invoice which is payable within 7 days (the client may also pay the difference in cash upon return of the equipment).
Missing, Broken & Damaged Equipment
Our high tea equipment and tableware is used on a regular basis and the majority is vintage. Therefore, reasonable signs of wear and tear are to be expected.
Each piece is carefully inspected prior to packing. However, the client will be required to inspect the equipment within five (5) hours of receipt to ensure all requested items have been provided and that each piece is free of damage and make contact with the hire company if there are any issues. Failure to contact the hire company within the five (5) hour window will result in the client being liable for any damage. The client is liable for any equipment damaged in transit if being transported by the client.
The hire company is unable to deal with any problem such as rectifying a shortage or replacing a damaged item unless it is highlighted within the five (5) hour period.
If an item is broken, the client is required to carefully collect the broken pieces (where possible) and return to the hire company. If collecting the pieces is not possible (i.e a shattered glass) the client should take a photo and send to the hire company for records.
If a lost item is located after being paid for, the client may return it to the hire company (in its original state) within ten (10) days to obtain a refund of the bond amount paid.
In order to keep prices as low as possible, all quotes issued are based on dry hire. This means it is the responsibility of the Client to set up, hand wash and pack down their hire. If set up, washing and/or pack down is required, this service must be requested at the time of quoting and will incur additional fees.
A standard hire is based on collection the day before the event date and return the day after the event date.
Weekend events will be hired from Friday to Monday (unless agreed otherwise by the hire company).
Delays in returning the equipment will incur a late fee of 25% of the total order per day (unless otherwise agreed by the hire company). The hire company will issue the client an invoice which is payable within 7 days (the client may also pay the difference in cash upon return of the equipment). Failure to pay this invoice will result in the client’s supplied credit card being charged.
Pop up picnics are quoted on a maximum 4 hour hire (excluding bump in/out time if the hire company is setting up which for a 25 pax picnic is generally 3hrs to set up and 1.5 - 2hrs to pack up). Additional hours may be booked at a rate of $75 per hour. Evening picnics that conclude after 7pm will also incur an after hours surcharge of $75 per hour.
The hire company encourages clients to collect equipment from the Beecroft studio, therefore avoiding any delivery and collection charges.
If delivery/pick up is required there is a fee of $65 each way (unless agreed otherwise by the hire company). Weekend and public holiday deliveries/ pick-ups will incur an additional $20 surcharge. Please note that due to other commitments, we are unable to make deliveries prior to 6pm on Tuesdays and Wednesdays.
Please contact the hire company to discuss pricing if high tea delivery is required further North than Berowra, further South than Sutherland or further West than Rouse Hill.
Parking within close vicinity to the entrance/ loading dock of the event venue must be provided to the hire company if high tea delivery is requested. If parking is not provided and metered parking is required, any fees will be charged to the client. If delivery is to a high rise building the client must meet the driver with a trolley at the car and escort them up to the destination.
If a pop-up picnic with delivery/set up/styling has been booked, parking within 25 metres of the picnic location must be available to The Vintage Kitchen. Access must also be flat (i.e. no steep hills and no more than 3 stairs). In the event that the distance from the parking area to the selected picnic spot is more than 50 metres, a fee of $75 will be incurred for additional staff. Max distance from parking to picnic spot is 50 metres.
A non-refundable 50% booking fee is required to secure all bookings. This booking fee is taken from the total amount owing (excluding bond). When the booking fee is taken, the hire company no longer takes bookings for the items on the requested date. In the event of cancellation, the booking fee is non-refundable and retained by the hire company. Bookings cancelled within 14 days of the event date will be charged 100% of the total booking cost. Bookings cancelled between 15 and 30 days will be charged 50% of the total booking cost.
In the unlikely event that the hire company is not able to provide the client with the agreed equipment due to unforeseen circumstances, the client will be refunded any monies paid in full.
Equipment will be packaged carefully and must be returned to the hire company repackaged with the same due care and placed back into the original boxes or crates. Crockery and glassware is extremely fragile and should be hand washed and dried with care before repackaging. No equipment is to go through the dishwasher! All items must be thoroughly dried before re-packing as mould can easily grow if the items are not returned within 24hrs. Any hires which are returned with mould growth will be charged the 25% washing fee for re-washing. Care must also be taken of the boxes the equipment is supplied in as they have been purchased especially for the equipment. The cost of replacing lost or damaged boxes or lids will be deducted from the bond.
TIP: Take a photo of the items before unpacking so that they can be easily re-packed post event.
We do it…
If you do not wish to hand wash the items, we are happy to take care of the dirty work for you. In this case, please scrape all surfaces clean of food before repackaging. The washing up service will need to be requested at the time of booking and will be charged at 25% of the value of the total hiring charge (excluding delivery fees). Items still need to be packed and ready to go as the items will be washed offsite at the hire company’s premises (this is not a cleaning of venue service). If a cleaning service was not requested at the time of booking, and the equipment is not returned in its original (clean) condition, the client will be charged at 25% of the total hire to wash it. The hire company will issue the client an invoice which is payable within 7 days (the client may also pay in cash upon return of the equipment). Failure to pay this invoice will result in the client’s supplied credit card being charged.
You do it…
To avoid the cleaning fee, the following steps should be followed:
Wash linen according on a cool setting with whites only. Absolutely no tumble drying
All cutlery, glassware and crockery must be hand washed with warm soapy water using a soft sponge the day of use. This makes cleaning much easier and helps avoid permanent stains. Let the items air dry. No dishwashers
All items must be double checked for traces of lipstick, grease, dried tea residue, food scraps and stains etc
Tea pots must be washed in warm soapy water regardless of whether they only held hot water or not
Sugar bowls and milk jugs must be washed in warm soapy water. The insides will be checked for traces of milk and sugar grains upon return
Glassware should be air-dried and wiped with a dry, smear-free, lint-free cloth to avoid water marks
Change the washing up water regularly to avoid greasy residue being left on the equipment
Rewash all items that are not thoroughly clean and let the items air-dry before repacking
Dishwashers are much too abrasive for our delicate vintage equipment so under no circumstances should any piece be put through the dishwasher. Any item that is put through the dishwasher will be charged at replacement cost as per the replacement schedule outlined below
Please take great care when washing our crockery and glassware as washing up is usually when most breakages occur
Weather & Venue Availability
Refunds will not be issued in the event of bad weather or issues with venue availability. It is the Client's responsibility to have a back up wet weather option (particularly for the pop up picnics) and to source a replacement venue. In the event that the location changes and delivery is being made, the Client must provide as much notice as possible. Increased travel fees may be charged if the distance from the original location is significant. Please also consider the time required to bump in/out the picnic if booking a wet weather venue for a picnic. i.e. a four hour picnic for 25 pax will also require venue access 3 hours prior and 2 hours post event. It is the Client's responsibility to negotiate these terms with the venue.
The hire company shall in no way be held responsible or accountable for any damage, injury, death or loss of income caused to the client, any third parties or properties due to the hire of equipment or provided services by the hire company. All equipment is hired and is the responsibility of the client until returned to the hire company.
Phew!! I hope you found that slightly less boring than having to watch the cricket on a Sunday afternoon and I don’t know about you, but I’m super excited to start planning your hire so drop me a line and let’s get started!