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FAQ

Do you cater?

We sure do!

 

Personally, we can barely cook a piece of toast on the best of days which is why we’re super excited to have partnered with Petit Beurre Co to offer our clients the most amazing high tea catering menu PLUS grazing tables if that’s more up your alley.

 

There are three packages available. However, if you’re after something a little more bespoke just drop us a line and we’ll see what we can do. Check out the high tea catering packages for yourself. 

Can I come say Hi?

Our studio is open by appointment only. We are available to chat about your crockery hire at any time during business hours (Monday – Friday, 9am – 5pm) by phone (0437 991 774) or email ([email protected]). However, if you want to pop by to check out the Beecroft studio an appointment is necessary. We take appointments Monday to Friday. Due to a busy family life we run a home studio these days so evening appointments are also sometimes possible with notice. There is a minimum expected spend of $300 for studio appointments and a $35 consultation fee will apply. This fee will be deducted from the final invoice upon confirmation of the booking.

 

If you can’t make it over to Beecroft, because LIFE. Photos of most of the inventory can also be found in the “Our Pieces” section of this website, which is constantly being updated.

Why do I have to pay a bond?

Ahhh insurance companies… We dutifully pay our premiums every year and like a husband being asked to do the dishes… they inevitably find some way to squirm out of their end of the bargain.

 

Unfortunately no insurance company in Australia will cover our high tea crockery once it’s been removed from our premises (or our vehicles) and placed in your hands. So in order to maintain our large vintage crockery inventory and remain in business, a bond is charged by way of insurance should something get broken or lost. We will only ever deduct the value of any lost/broken items from the bond. You will find a replacement schedule at the bottom of your quote listing the replacement cost of each and every item we hire out so that there are no nasty surprises.

Will the equipment fit in my car?

Well I’m no mathematician (actually I totally suck at maths) but depending on the size of your car and your order you should be fine.

 

It is your responsibility to arrange an appropriate vehicle to pick up your crockery hire so don’t be turning up in a tiny Yaris if you’re hiring crockery for 100. Generally the Carnaby Street crockery hire package for up to 80 pax will fit in a regular sedan (with no passengers and an empty boot). Hires are usually packaged up 24 hours prior to pick up and we are more than happy to send a photo of the boxes once they’re ready to be collected to help with planning.

Do you price match?

If you find a cheaper quote on crockery hire, we will match it.


* Sydney metro competitors only

 

* We MUST receive the original, official crockery hire quote on the businesses headed invoice/quote (copy and paste to email or forwarding of emails will not be accepted, sorry!)

 

* Items will be matched like for like, or as close to if an exact match is not available

 

* We will not price match on ceramic crockery hire. We only stock quality bone china high tea pieces and to compare this with ceramic crockery is like comparing Hermès with Kmart (and we love Kmart more than life but you get the drift)

Got another question about

crockery hire?

Check out our T&Cs, or drop us a line. We’d love to chat!

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